Frequently Asked Questions

We accept all major credit and debit cards (Visa, Mastercard, American Express) via Stripe, Razorpay (including UPI and Net Banking for Indian customers), PayPal, and Cash on Delivery (COD) for eligible delivery zones.

Orders can be cancelled directly through your customer account dashboard while the order status remains "Pending". Once our fulfillment team begins processing or packing the garment, please contact customer concierge immediately.

You can enter your promotional code in the coupon field in either the shopping cart drawer or during checkout. Discounts will be calculated instantly against your subtotal.

Yes, we deliver worldwide via carbon-neutral express courier services. Delivery takes between 3 to 7 business days depending on destination.

Once your parcel is dispatched, you will receive an automated notification with your courier name and tracking number. You can also view live real-time shipment updates directly in your account dashboard under My Orders.

Each product detail page features an interactive Size Guide modal with exact body measurements in both centimeters and inches, along with model fit notes (e.g. height, chest, waist, and the size worn).

We offer complimentary 30-day exchanges. Simply request a return in your account dashboard and select "Wrong Size" to receive a free exchange voucher.

We recommend professional eco dry cleaning for tailored blazers and outerwear. Silk slip dresses and cashmere knits can be washed by hand in lukewarm water with specialized pH-neutral wool silk wash, dried flat away from direct sunlight.